How to Choose the Right Locksmith: 7 Things to Check Before You Call

When you’re locked out of your home or need urgent lock repairs, the last thing you want to do is spend time researching locksmiths. But making the wrong choice can be costly — rogue traders and unqualified operators are unfortunately common in the locksmith industry, and they can leave you with inflated bills, damaged locks, and compromised security. Here are seven things to check before you call any locksmith.

1. Check Their Reviews

Genuine, verifiable reviews are the single most reliable indicator of a trustworthy locksmith. Look for reviews on Google, Trustpilot, or Checkatrade — not just on the locksmith’s own website. Pay attention to the volume of reviews as well as the rating. A locksmith with 50 five-star Google reviews is far more credible than one with three. At KMG Locksmiths, we’re proud to hold a 100% five-star review record across all platforms.

2. Ask for a Fixed Price Upfront

A reputable locksmith will always provide a clear, fixed price before starting any work. Be wary of any operator who refuses to give a price over the phone or quotes a very low call-out fee without specifying what’s included. Rogue traders often quote low to get through the door, then inflate the bill once the job is underway.

3. Confirm They’re Local

Many national locksmith directories use local phone numbers that redirect to call centres, which then dispatch the nearest available contractor — who may not be local at all. A genuinely local locksmith will know your area, respond faster, and be accountable to their local community. KMG Locksmiths is based in Skelmersdale and serves the surrounding North West area, including Preston, Warrington, and St Helens.

4. Check for Insurance

Any professional locksmith should carry public liability insurance. This protects you in the unlikely event that damage is caused to your property during the job. Don’t be afraid to ask — a reputable operator will be happy to confirm their insurance status.

5. Look for Industry Accreditation

Membership of recognised trade bodies such as the Master Locksmiths Association (MLA) or the British Locksmith Industry Association (BLIA) is a strong indicator of professionalism and competence. Members are vetted and must adhere to a code of conduct.

6. Verify Their Identity on Arrival

When the locksmith arrives, ask to see identification and confirm the name of the company they represent. A genuine professional will carry ID and be happy to show it. If someone arrives without identification or seems evasive, trust your instincts and don’t allow them to proceed.

7. Ask Whether Your Lock Can Be Preserved

A skilled locksmith should be able to gain entry to your property in most cases without destroying the lock. If a locksmith immediately tells you the lock must be drilled or replaced before attempting any non-destructive entry methods, this is a red flag. At KMG Locksmiths, we always attempt to preserve your existing lock wherever possible, and we’ll only recommend a lock replacement when it’s genuinely necessary or in your best interest.

Choose a Locksmith You Can Trust

KMG Locksmiths has built its reputation on honesty, transparency, and exceptional service. We provide fixed prices upfront, carry full public liability insurance, and have a 100% five-star review record across Skelmersdale and the North West. Whether you need an emergency callout or a planned security upgrade, we’re here to help. Get in touch today.